Frequently asked questions
SalesThumb FAQ.
38answers covering pricing, features, integrations, migration, mobile, security, support, and multi-location HQ. If your question isn't here, reach out via /contact and we'll add it.
Pricing & trial
- How much does SalesThumb cost?
- Starter is $159/month per shop on annual billing or $199/month on monthly billing. Growth tier is $249/year-monthly or $299/month. Pro tier is $499/year-monthly or $599/month. HQ multi-location add-on is $499/$599 per ORG plus $10/shop/month connection fee. Volume discounts of 10% (3-5 shops) and 20% (6+ shops) on per-shop tiers when connected to HQ.
- Is there a free trial?
- At launch, every new shop gets a 30-day free trial with every feature unlocked — no credit card required. Join the waitlist to be first in.
- Do you charge per user / per seat?
- No. Every plan supports unlimited operators, technicians, customers, vehicles, and appointments. We price per shop, not per seat — adding a tech to your team should make your shop more productive, not more expensive.
- What's the difference between annual and monthly billing?
- Annual billing saves you ~17-20% versus monthly. You pay the full year upfront and lock in the price for 12 months. Monthly is more flexible if you're scaling unpredictably or want a shorter commitment window.
- Is there a Founders' deal?
- Yes — the first 100 shops at launch get a 50% Founders' coupon for 24 months. Waitlist members get first access.
- Can I get a discount for multiple shops?
- Yes. When you connect 3+ shops to an HQ org, the per-shop tier rate drops 10% (3-5 shops) or 20% (6+ shops). HQ flat fee + connection fees are separate from these per-shop discounts.
Features & workflow
- What features does SalesThumb include?
- Every shop gets the full feature set on day one: CRM with vehicle history + VIN decode, drag-to-reschedule calendar with bay-aware blocks, good/better/best quotes with Stripe checkout, invoicing with AR + refunds + recurring billing, two-way SMS via Twilio (10DLC for production), inventory with COGS + POs, lifetime warranty registration with PDF certificates, install photo gallery with AI QC review, weekly/monthly reports with monthly story narrative, public booking page with deposit capture, magic-link customer portal, public job tracker (Domino's-style), live activity feed with web push for high-value events, smart-pricing close-rate analysis with RAISE/REDUCE/HOLD recommendations, daily My Day AI brief for owners, customer mobile app, and the mobile installer app. No feature gating per plan.
- Is SalesThumb good for tint shops specifically?
- Yes — tint is our most-loved vertical. Film catalog (brand × series × VLT), roll-length inventory with auto-deduct, window-set pricing per vehicle class, lifetime warranty registration with PDF certificates, and a public booking page tuned to how tint customers actually book. State VLT laws are surfaced in the quote builder.
- Does it work for PPF installers?
- Yes. XPEL / SunTek / STEK catalogs supported. Vehicle-specific pre-cut kit templates. Square-foot calculator with complexity multiplier. Per-panel install photo gallery. Warranty tier registration (Track / Road / Lifetime). Multi-day bay blocks for full-front jobs.
- Does it work for ceramic coating shops?
- Yes. Tier-based pricing matrix (1yr / 3yr / 5yr / 10yr / lifetime), digital prep checklist signed step-by-step, per-panel photo capture, automated recoating reminders, and aftercare SMS sequence. Paint correction is a separate line item.
- Does it work for detail shops?
- Yes. Service packages (Bronze / Silver / Gold / Platinum), recurring schedule support (monthly / quarterly), before/after photo gallery, mid-detail upsell prompts, two-way SMS, and lifetime customer view with loyalty + tier reflection.
- Does it work for wrap shops?
- Yes. Design-approval workflow with customer e-sign, vinyl yardage calculator with waste factor, vinyl brand catalog (3M 2080, Avery SW900, KPMF, Inozetek, Hexis), multi-day bay block scheduling, install photo gallery, and fleet multi-vehicle quoting.
- Can I track inventory by roll length?
- Yes. Receive film rolls by length, batch number, supplier, and cost. Auto-deduct on job completion. Low-stock alerts before mid-job stockouts. Same model works for vinyl rolls in wrap shops.
- Does SalesThumb help with reviews?
- Yes. Post-job SMS automation drops a review-request link tuned to your Google Business Profile. Customers who tap 5 stars go to Google; customers who tap less get a private feedback form (so you can fix issues before they hit Google publicly).
Integrations
- Does SalesThumb integrate with Stripe?
- Yes — Stripe is first-class. We use Stripe Connect, so each shop has its own Connect account and gets paid directly. Card-present via Stripe Terminal, card-not-present via pay-by-link, ACH supported. Refunds go through the same flow.
- Does SalesThumb integrate with QuickBooks?
- Yes — exports invoices, payments, and refunds in QuickBooks-compatible format. We're not a full accounting tool — your accountant continues to use QuickBooks, but the data flow is automated rather than manual CSV reconciliation.
- Does SalesThumb support Twilio for SMS?
- Yes — Twilio is our SMS provider. 10DLC registration is required for production (typically 5-10 business day Twilio review). For dev/testing, SMS works with non-registered numbers.
- Does SalesThumb support Zapier?
- Yes — 20+ triggers (new lead, appointment booked, job completed, payment received, etc.) and 12+ actions (create customer, send SMS, create appointment, etc.) via our webhook bridge.
- Is there an API?
- Yes — versioned REST API with rate limiting, scope-based API keys, OpenAPI 3.1 spec at /api/openapi.json, and an outbound webhooks system with 5-attempt exponential backoff retry.
- Does SalesThumb work with Google Calendar?
- Yes — two-way Google Calendar sync via OAuth. Appointments created in SalesThumb push to Google; events created on Google pull into SalesThumb as appointments. Per-tech or per-bay calendar mapping supported.
Migration & onboarding
- Can I migrate from ShopMonkey, OrbisX, TintWiz, or Tekmetric?
- Yes. CSV import for customers, vehicles, and services is standard. For ShopMonkey specifically we have a migration script that handles the data model translation. Most shops complete migration in a weekend. For shops with 1,000+ customers we provide a dedicated rollout coordinator.
- How long does onboarding take?
- Solo shops: typically 2-4 hours to import data, configure services, and run a few practice quotes. Small teams (3-10): 1-3 days including training. Multi-location franchise: 60-90 days for a full network rollout in waves.
- Do you offer onboarding help?
- Yes. Every shop gets a free 30-minute onboarding call. HQ tier includes a dedicated rollout coordinator. Self-serve onboarding is also robust — most operators don't need a call.
- Will I lose my customer history when I migrate?
- No. The import pulls customer name, contact info, vehicle list, service history (where available), and notes. Historical financials (invoices, payments) can also be imported with appropriate source data.
Mobile app
- Is there a mobile app?
- Yes — Expo-based React Native app for iOS and Android. The installer app handles full job detail, photo capture, customer signature, and offline sync. The customer app handles passwordless login (SMS code), warranty wallet, and post-visit booking.
- Does the mobile app work offline?
- Yes. Photos captured offline queue for upload when the device reconnects. Job detail changes also queue. No data lost when a tech is in a bay without signal.
- Can customers download a SalesThumb app?
- Yes — the customer app is a public SalesThumb app available in the App Store and Google Play. SMS-code passwordless login. Branded customer app (your shop's logo + colors) is an optional add-on.
Multi-location & franchise
- Does SalesThumb work for multi-location shops?
- Yes — HQ tier adds franchisor-grade tooling on top of the per-shop OS: rollup dashboard with KPIs from every shop in real time, shared catalog with per-location overrides, automated royalty calculation, region/territory tools, and a unified org tree.
- Does SalesThumb work for franchises?
- Yes — HQ tier is built specifically for franchisors. Royalty automation, cross-location reporting, FDD-aware franchise sales CRM for selling new units, per-location pricing rules with franchisor-defined floors/ceilings, and a one-click catalog push that respects each location's overrides.
- Can each franchisee have their own subdomain or domain?
- Yes. Each franchisee gets their own subdomain (e.g. atlas-tint.salesthumb.com) plus optional custom domain (e.g. atlastint.com). Per-location branding: logo, colors, copy, public booking page, customer messaging.
- How does franchise royalty automation work?
- Royalties are calculated automatically from each shop's gross sales. Franchisors define the rate (typically 5-8%), the period (weekly/monthly/quarterly), and any thresholds or carve-outs. SalesThumb generates per-shop statements with full line-item detail, surfaces dispute flags, and supports ACH pull or invoice-based collection.
Security & data
- How does SalesThumb protect my data?
- Data is encrypted at rest (PostgreSQL on Neon, AES-256) and in transit (TLS 1.3). Authentication uses Better-Auth with session-cookie + refresh-token flow. PII access is scoped per shop. Audit logs capture every meaningful action. SOC 2 Type II in progress.
- Where is data stored?
- PostgreSQL on Neon (US-East primary region). Files (photos, PDFs) on Cloudflare R2 (multi-region). All US-based by default; EU residency available for HQ tier on request.
- Can I export my data?
- Yes — full CSV + JSON export from the admin panel. Customers, vehicles, appointments, quotes, invoices, payments, refunds, photos, warranties. We never hold your data hostage.
- What happens if I cancel?
- Your data stays accessible for 30 days post-cancellation. You can export everything via the admin panel during that window. After 30 days the shop is archived; we keep the data for 90 days in cold storage for accidental-cancel recovery, then permanently delete.
Support
- How do I get help if something breaks?
- In-app help widget (chat + email), email at info@roffik.com, and a public status page at /status. Most questions get answered within 4 business hours; critical issues (payment processor failures, app down) get worked on immediately.
- Do you have documentation?
- Yes — /kb is the knowledge base, /docs has developer docs, /docs/webhooks has the webhook catalog. The in-app coachmark system also surfaces relevant docs based on what you're doing.
- Can I talk to someone on the phone?
- Phone support is available on Growth and Pro tiers during US business hours (9am-6pm PT). Starter is email + chat only. HQ tier gets a dedicated success manager.
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